Question 1

What is FMLA?

Accepted Answer

The Family and Medical Leave Act (FMLA) lets eligible employees take unpaid, job-protected leave for qualifying family and medical reasons while continuing group health insurance coverage.

Question 2

How long can FMLA leave last?

Accepted Answer

Eligible employees may take up to 12 workweeks of leave in a 12-month period. Up to 26 workweeks may be available for qualifying military caregiver situations.

Question 3

Does HawkFMLA submit my paperwork to my employer for me?

Accepted Answer

No. Your HawkFMLA clinician reviews your medical information at the video visit and completes the medical certification portion of your FMLA paperwork when medically supported. You are responsible for submitting the completed forms to your employer.

Question 4

What information will I need?

Accepted Answer

Employer FMLA or medical-leave paperwork if provided, relevant medical records or visit notes if available, the dates and details of the leave you are requesting, and your employer or HR contact information.

Question 5

Can you complete my employer's FMLA form?

Accepted Answer

A HawkFMLA clinician reviews your submitted information with you at the video visit and completes the appropriate medical certification when it is medically supported. If the documentation cannot be supported by the information provided, we will tell you.

Question 6

How long does the process take?

Accepted Answer

Most complete requests are reviewed within 1–2 business days after we receive the required information, supporting documentation, and payment. Requests requiring additional medical information may take longer.

Question 7

What if you need additional information?

Accepted Answer

We will contact you by phone or text at the number you provide and let you know what additional records or details are needed.

Question 8

Does payment guarantee that my FMLA request will be approved?

Accepted Answer

No. Payment covers review of your request by a HawkFMLA clinician. Certification depends on the HawkFMLA clinician's independent medical assessment, and your employer makes its own leave decision.

Question 9

Can I email my medical records?

Accepted Answer

No. Please use the secure intake and upload form rather than ordinary email. Email is not a secure way to send health information.

Question 10

What does the $179 include?

Accepted Answer

The $179 covers a secure video visit, review of your submitted medical information and employer paperwork by a HawkFMLA clinician at the visit, and completion of your FMLA medical certification paperwork when medically supported.

Frequently asked questions