Terms of Service

Nature of the Service

HawkFMLA, operated by MD Medical, provides physician review related to requests for Family and Medical Leave Act (“FMLA”) medical certification and related medical leave documentation.

The service may include:

• review of information you submit;
• review of relevant supporting medical documentation;
• review of employer-provided forms;
• physician assessment of whether the requested certification is medically supportable;
• completion of appropriate medical documentation when clinically supported; and
• requests for additional documentation or clarification when necessary.

No Guarantee of Certification

Payment and submission of an intake do not guarantee that a physician will certify the requested leave.

The physician must make an independent professional judgment based on the available information.

A request may be declined, limited, modified, or delayed if:

• the information provided is insufficient;
• supporting medical evidence is inadequate;
• the requested certification is not medically supported;
• additional evaluation is needed; or
• completion would otherwise be inconsistent with applicable professional standards or law.

No Guarantee of Employer Approval

HawkFMLA does not determine whether you are legally eligible for FMLA leave.

Your employer, leave administrator, or applicable benefits administrator determines eligibility and approval under its policies and applicable law.

Completion of a medical certification by a physician does not guarantee that your employer will approve your leave.

Accuracy of Information

You agree to provide information that is truthful, accurate, and complete to the best of your knowledge.

You must not knowingly submit false information, altered records, fraudulent documents, or information intended to mislead the physician.

We may decline or terminate review when information appears materially inaccurate, fraudulent, or insufficient.

Supporting Documentation

You may be asked to provide:

• employer FMLA or medical leave paperwork;
• relevant medical records;
• treating-provider information; or
• additional information necessary for physician review.

Please submit only records relevant to the medical condition and leave request.

Timing

Most complete requests are reviewed within approximately 1–2 business days after the required information, supporting documentation, and payment have been received.

This is a target rather than a guarantee.

Requests may take longer when:

• additional documentation is needed;
• information is incomplete;
• clarification is required;
• another healthcare professional must be contacted; or
• circumstances outside our control delay review.

You remain responsible for knowing and complying with deadlines established by your employer or leave administrator.

Payment

The current service fee is $179, unless another price is clearly disclosed before purchase.

Payment is completed through the secure online intake workflow.

You authorize the applicable payment processor to charge the payment method you provide.

Refunds

A full refund is available if you cancel before substantive physician review begins.

Once substantive physician review has begun, the fee is generally non-refundable.

The fee is for physician review and professional medical judgment, not for a guaranteed certification or employer approval.

Additional details are provided in the Refund & Cancellation Policy.

Communication

By providing your phone number, email address, or other contact information, you authorize us to communicate with you regarding your request.

Communications may include:

• requests for additional information;
• status updates;
• questions about documents;
• administrative matters; and
• completion or delivery instructions.

No Emergency Care

HawkFMLA is not an emergency medical service.

Do not use this service for emergencies, urgent medical deterioration, suicidal thoughts, severe symptoms, or other conditions requiring immediate evaluation.

For a medical emergency, call 911 or seek immediate medical care.

Limited Scope

This service is focused on medical documentation and certification associated with leave requests.

Use of HawkFMLA does not necessarily establish an ongoing primary-care relationship or replace care from your usual healthcare professional.

You should continue appropriate treatment and follow-up with your regular clinicians.

Geographic Availability

Healthcare services are provided only when the reviewing clinician is legally permitted to provide the applicable service in the relevant jurisdiction.

We may decline a request if licensing or legal requirements prevent us from providing the service.

Intellectual Property

The HawkFMLA website, branding, original text, graphics, and other site content are owned by or licensed to MD Medical unless otherwise stated.

You may use the website for personal, lawful purposes but may not reproduce or exploit protected content without permission.

Prohibited Use

You may not use the service to:

• submit fraudulent or falsified information;
• impersonate another person;
• interfere with website or form security;
• attempt unauthorized access to systems;
• upload malicious files; or
• use the service for unlawful purposes.

Third-Party Services

Certain services are provided through third-party platforms, including secure intake, communications, and payment processing.

Your use of those platforms may also be subject to their applicable terms and privacy practices.

Limitation of Liability

To the fullest extent permitted by law, HawkFMLA and MD Medical are not responsible for:

• an employer's decision to approve or deny leave;
• employment actions taken by an employer;
• delays resulting from incomplete or inaccurate information;
• failures of third-party services outside our reasonable control; or
• indirect or consequential losses arising from use of the website or documentation service.

Nothing in these Terms is intended to waive rights or liabilities that cannot legally be waived.

Changes to These Terms

We may update these Terms from time to time.

Continued use of the service after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

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